Shipping

Any questions about the shipping methods? a quote?

support@mykombini.com


ATTENTION : We reserve the right to change your shipping method, if it is not available for your country, because there are restrictions for a number of territory.

"Note:" You will not be able to change the shipping method, from the moment or your package is under preparation or shipping."

SAL Registered small Packet is not available for the following destinations: Australia, Bolivia, Denmark, Ecuador, Finland, Germany, Gibraltar, Greenland, Hungary, South Korea, Norway, Poland, Vietnam.

 

Interior

of Japan

SAGAWA

Delivery time
estimated *.
a day or two
Parcel EXPRESS
Three to seven
days.
Priority parcel
one to two
weeks.
Economic package
Two to five
weeks
Economic package
Two to five
weeks
Tracking number
Yes
Yes
Yes
Yes
Yes
Insurance in
case of loss
or
damage.
Contact Sagawa
Yes
Up to
2 000 000 JPY
Yes
Up to
6000 JPY
Yes
Up to
6000 JPY
Yes
Up to
10000 JPY
Limits
Height: 160 cm
Weight: 30 kg
SAGAWA
is 
available
that
for the Japan
Height: 200 cm
Weight: 30 kg
EMS
is not
available
for all
countries.
Size: 90 cm
Weight: 2kg
Air Mail
is
available
for all
countries.
Size: 90 cm
Weight: 2kg
SAL
is not
available
for all
countries.
Height: 200 cm
Weight: 30 kg
SAL
is not
available
for all
countries.
Details
Cost: 600 JPY
by command
+ 200 JPY
for the
payment
delivery.
The fastest
and the more secure.
(The best)
Fast and
priority
with number
tracking
for the
packages of
less than
2 KG.
Slow and
economic
with number
tracking
for the
packages of
less than
2 KG.
Slow and
economic
with number
tracking
for the
packages of
more than
2 KG.

* Estimated time may vary from one country to another

Shipping costs :

The shipping costs automatically calculated by the shop, are the approximate shipping costs. After validation of your order, we will send you a supplemental invoice or we will refund the overpayment.

Attention : we can not give you the amount of postage on preorders items because their size and their weight were not known in advance.

Customs charge :

You may be subject to customs fees * on receipt of your package. Thank you to consider this information before making an order. We can not be responsible for customs taxes, beyond our control.

*Gifts : If your purchases are gifts. We ask you to specify when placing your order. If you forget, thank you to write us at:   support@mykombini.com

Track shipping :

Our company sends packages only, with a tracking number. The tracking number will be given to each shipment.


For tracking your package :

Inside the Japan: Sagawa Express
Outside the Japan: Japanese post

You can also use these tracking numbers, on the site of the post office of your country.

We are not responsible for delays caused by carriers or customs controls with your package.

We remain at your disposal if there is a problem.

Preorders and orders :

1 -> "Simple operation"

You buy only products in stock.

What the hell?

Example: You buy 5 products in stock

Step 1 you pay immediately with Paypal, your entire order.

Step 2. We calculate the actual shipping cost.

Step 3. Issue an additional invoice if needed or refund, overpaid by paypal.

Step 4- Payment or refund paypal

Step 5- dispatched within 72 hours of your package.

Step 6. Sending the tracking number.

2 -> "Joint Command (even months)"

You can group product in stock, with products pre-orders, leaving the same month.

Example: On January 5, you buy three products in stock and pre-order both products, available in late January.

Step 1 you pay immediately with Paypal, the three products in stock.

Step 2- Automatically 2 orders are created (one for in-stock and one for pre-order items)

Two options are available to you:

Case 1: We ship the products in stock as quickly as possible and your pre-order at the end of the month. (thank you to check the box during checkout)

Step 3. Issue an additional invoice for transportation (for stock) or refund the overpayment, by paypal.

Step 4- Payment (client) or refund (MyKombini) by paypal.

Step 5- dispatched within 72 hours of your package.

Step 6. Sending the tracking number.

Step 7- Sending a bill late January for products, pre-order, arrived in their stock.

Step 8- Payment by paypal

Step 9- dispatched within 72 hours of your package.

Step 10. Sending the tracking number.

Case 2: We ship, all of your orders at the end of the month.

Step 3- Sending a month-end invoice (for other transportation and new products in stock).

Step 4- Payment (client) by paypal.

Step 5- dispatched within 72 hours of your package.

Step 6- Sending the tracking number.

2 -> "Joint Command (several months)"

You can buy products in pre-orders, coming on several different months without worry.

Our shop will classify automatically your purchases, monthly output.

If new purchases, items will be combined with existing orders.


Questions stock items : support@mykombini.com

Questions pre-orders items: preorder@mykombini.com

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