Terms of use

Your conditions of sales

The present general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by a visitor / person (hereinafter "the customer") on the website www.mykombini.com (hereinafter the "SITE") from MyKombini株式会社, registered with the register of trade and companies in Tokyo, having its registered office:

Email: support@mykombini.com (hereinafter the "seller").



. Any order placed on the SITE necessarily implies the unreserved acceptance of the present general conditions of sale customer.

Preorders and orders :

. Payment : We ask the payment of pre-orders 10 to 15 days before the official release date.

1 -> "Simple operation"

You buy only products in stock.

What the hell?

Example: You buy 5 products in stock

Step 1 you pay immediately with Paypal, your entire order.

Step 2. We calculate the actual shipping cost.

Step 3. Issue an additional invoice if needed or refund, overpaid by paypal.

Step 4- Payment or refund paypal

Step 5- Shipping within 5 to 10 days.

Step 6. Sending the tracking number.

2 -> "Joint Command (even months)"

You can group product in stock, with products pre-orders, leaving the same month.

Example: On January 5, you buy three products in stock and pre-order both products, available in late January.

Step 1 you pay immediately with Paypal, the three products in stock.

Step 2- Automatically 2 orders are created (one for in-stock and one for pre-order items)

Two options are available to you:

Case 1: We ship the products in stock as quickly as possible and your pre-order at the end of the month. (thank you to check the box during checkout)

Step 3. Issue an additional invoice for transportation (for stock) or refund the overpayment, by paypal.

Step 4- Payment (client) or refund (MyKombini) by paypal.

Step 5- dispatched within 72 hours of your package.

Step 6. Sending the tracking number.

Step 7- Sending a bill late January for products, pre-order, 10 to 15 days before the official release date..

Step 8- Payment by paypal

Step 9- dispatched within 72 hours of your package.

Step 10. Sending the tracking number.

Case 2: We ship, all of your orders at the end of the month.

Step 3- Sending a month-end invoice (for other transportation and new products in stock).

Step 4- Payment (client) by paypal.

Step 5- dispatched within 72 hours of your package.

Step 6- Sending the tracking number.

2 -> "Joint Command (several months)"

You can buy products in pre-orders, coming on several different months without worry.

Our shop will classify automatically your purchases, monthly output.

If new purchases, items will be combined with existing orders.

Questions stock items : support@mykombini.com

Questions pre-orders items: preorder@mykombini.com



In the present General Conditions, the following terms have the following meanings:

'CUSTOMER '. : refers to the counterparty of the seller, which guarantees have the consumer quality as defined by the law and Japanese jurisprudence. As such, it is expressly provided that this CLIENT is outside any usual or commercial activity.

'DELIVERY' : refers to the first presentation of the products ordered by the customer to the delivery address indicated when ordering.

'PRODUCTS '. : refers to the set of products available on SITE.

'TERRITORY '. : refers to the Japan.


Section 2. OBJECT

These General Conditions govern the sale by seller to its customers with

The CLIENT is clearly informed and recognizes that the SITE is aimed at consumers and professionals should contact the commercial vendor to take advantage of different contractual conditions.

Resellers, please contact us at: support@mykombini.com



The customer agrees to carefully read these terms and conditions and accept them, before proceeding to the payment of an order for products on the SITE.

The present General Conditions are referenced at the bottom of each page of the SITE through a link, and should be consulted before placing the order. The customer is asked to read, download and print the General Conditions and keep a copy.

The seller advises the client to read the General Conditions to each new command, the latest such Conditions applying to any new product order.

By clicking on the first button to place the order and then on the second to confirm said order, the customer acknowledges having read, understood and accepted the terms and conditions without limitation or condition.



To buy a product, the customer must be at least 18 years of age and have the legal capacity or, if a minor, being able to justify the agreement of their legal representatives.

The CLIENT will be invited to provide information to identify it by completing the form available on the SITE. (*) Indicates mandatory fields that must be completed so that the customer's order to be processed by the seller. The customer can check the status of his order on the SITE. The monitoring of deliveries may, where appropriate, be carried out using tracking tools online for some carriers. The customer may also contact the commercial service of the seller at any time by e-mail at support@mykombini.com to obtain information about the status of his order.

The information that the customer provides to the seller for an order must be complete, accurate and up-to-date. The seller reserves the right to request the customer to confirm, by any appropriate means, its identity, its eligibility and disclosure.


Article 5 COMMANDS

Section 5.1 characteristic of the goods

The seller strives to present as clearly as possible the main characteristics of products (on the fact sheets available on the SITE) and the compulsory information that the CLIENT must receive under the applicable law (in these terms).

The CLIENT undertakes to read this information carefully before placing an order on the SITE.

The seller reserves the right to modify the selection of products available on SITE, including the constraints linked to its suppliers.

Unless expressly stated otherwise on the announcement, all products sold by the seller are new and comply with safety standards.

Article 5.2. Ordering procedure

PRODUCT orders are directly placed on the SITE. To perform a command, the CLIENT must follow the steps below (Please note, however, that, depending on the start page of the CLIENT, the steps may be slightly different).

5.2.1 selection of products and options to purchase

The CLIENT must select the products of their choice by clicking on the products concerned and by choosing characteristics and the desired quantities. Once the product has been selected, the product is placed in the basket of the customer. The latter can then add to a shopping cart as many products as it wishes.

5.2.2 commands

Once the products selected and placed in a shopping cart, the customer must click on the basket and check that the contents of his order is correct. If the CLIENT has not yet done, he will then be prompted to login or register.

Once the CLIENT has validated the contents of the basket and that he will be identified / registered, will be displayed to its attention an automatically complete online form and summarizing the price, applicable taxes in effect (for Japan) and national or international shipping costs.

The customer is asked to check the contents of the order (including the amount, characteristics and references of the products ordered, billing address, payment method and the price) before validating its content.

The CLIENT can then proceed to the payment of the products by following the instructions on the SITE and provide all the necessary information to the billing and the delivery of products.

For products for which options are available, these specific references appear when the right options have been selected.

Orders must include all information necessary for the proper treatment of the command.

The CLIENT must also indicate the mode of delivery chosen.

5.2.3 acknowledgement

Once all of the above steps are completed, a page appears on the SITE to acknowledge receipt of the customer's order. A copy of the acknowledgement of receipt of the order is automatically addressed to the CLIENT by e-mail, provided that the electronic address provided through the registration form is correct.

The seller sends no confirmation of order by postal mail or fax.

5.2.4 billing

During the order process, the customer is required to enter the information required for billing (the sign (*) indicate required fields to be completed so that the customer's order to be processed by the seller).

The CLIENT must indicate clearly all information relating to the delivery, in particular the exact delivery, as well as any address code access to the delivery address.

The CLIENT shall then specify the means of payment chosen.

Neither the purchase order the CLIENT establishes online nor the acknowledgement of receipt of the order the seller sends to the CLIENT by e-mail is an invoice. Whatever the mode command or payment, the customer will receive the original of the invoice to the delivery of products within the package.

5.3 order date

The date of the order is the date to which the seller acknowledges receipt in the command line. The deadlines indicated on the SITE don't begin to run from that date.

5.4 price

For all products, the CLIENT will find on-site prices displayed in yen off taxes, and shipping charges (depending on the weight of the parcel, excluding packaging and gifts, the address of delivery to the carrier or mode of transportation chosen).

Prices do not include tax (VAT) at the rate in force at the date of order. For the Japan only, any change in the applicable rate may impact the price of the products from the date of entry into force of the new rate. 

The applicable VAT rate (currently 8%) is expressed as a percentage of the value of the product sold.

Providers of vendor prices are subject to change. As a result, the prices listed on the SITE may change. They can also be modified in the case of offers or special sales.

The prices indicated are valid, except gross error. The applicable price is that indicated on the SITE at the date on which the order is placed by the customer.

5.5. availability of products

Depending on the product concerned, vendor applies an inventory management "stretched flows". Therefore, as appropriate, the availability of the products depends on stocks of the seller.

The seller undertakes to honor orders received provided that the products are available.

The unavailability of a product is normally indicated on the page of the product concerned.

CUSTOMERS can also be informed of the replenishment of a product by the seller.

In any case, if the unavailability is not reported at the time of the order, the seller undertakes to inform the customer without delay if the product is unavailable.

The seller may, at the request of the CLIENT:

Either propose to ship all products at the same time as the products out of stock becomes available again.

Either make a partial shipment of the products available at first, and then shipping the rest of the command when other products are available, subject to clear information concerning the additional transportation costs which may be incurred,

Either offer an alternative product quality and equivalent price, accepted by the customer.

If the customer decides to cancel its order for products unavailable, he will obtain the refund of all monies paid for the unavailable products, without delay and at the latest within five days of the payment.


Section 6. Right of withdrawal

The terms of the right of withdrawal are provided in "withdrawal policy", available in policy Annex 1 the present and accessible at the bottom of every page on the SITE via a hyperlink.


Section 7. PAYMENT

7.1 payment methods

The CLIENT can pay its products online on the SITE as the means proposed by the seller.

The Customer warrants to seller that it has all the permissions required to use the chosen payment method.

The seller will take all necessary measures to ensure the security and confidentiality of the data transmitted online through the online payment on the SITE.

It is this precise title that all payment information provided on the SITE are transmitted to the SITE store and are not treated on the SITE.

7.2 date of payment

In case of single payment by credit card, the customer's account will be debited as soon as the order for products on the SITE except for reservations, or the customer only pays when the products are in stock.

In case of partial delivery, the total amount will be charged account of the CLIENT at the earliest when the first parcel will be shipped. If the customer decides to cancel its order for unavailable products, the refund will be in accordance with the last paragraph of section 5.5 of these terms and conditions.


If the bank refuses to charge a card or other means of payment, the customer will need to contact the vendor customer Service in order to pay the order by any other means of valid payment.

In the event where, for whatever reason, opposition, refusal or other transmission of the flow of money owed by the customer if prove impossible, the order will be cancelled and automatically terminated sale.

 7.4 Pre-Order Deposit :

Deposits are not refundable.

Section 8. Evidence and archiving

Any contract concluded with the CLIENT corresponding to an order will be archived by the seller for a period of ten years.

The seller agrees to archive this information to track transactions and produce a copy of the contract at the request of the CLIENT.

In case of dispute, the seller will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.


Article 9 Transfer of ownership

The seller remains the owner of the products delivered until their complete payment by the customer.

The provisions above do not obstacle to the transfer to the customer at the time of receipt by him or by a third party designated by him other than the carrier, risk of loss or damage of the products subject to retention of title, as well as risks of damage they can cause.


Section 10. Delivery

The terms of delivery of products are provided in the 'delivery policy' referred to in Annex 2 the present and accessible at the bottom of every page on the SITE via a hyperlink.


Section 11. Packaging

PRODUCTS will be packaged in accordance with standards in force, in order to ensure maximum protection for products during delivery. CUSTOMERS undertake to meet the same standards when they return the product under the conditions laid down in annex 1 - withdrawal policy.


Section 12. Guarantee of compliance

The seller is obliged to deliver a consistent product that is clean use expected from a similar and corresponding to the description given on the website. This compliance also assumes that the product possesses the qualities a buyer may legitimately expect in the matter of the public statements made by the seller, including in advertisements and on labels.

In the event or a replacement would be impossible, the seller agrees to return the product within 10 days upon receipt of the returned product and in Exchange for the return of the product by the customer.

Article 13. Responsibility

The seller's liability shall in no event be held liable in case of failure or improper performance of contractual obligations attributable to the CLIENT, particularly when his order entering.

The seller shall not be liable for, or considered have failed to present, for any delay or failure to execute, when the cause of the delay or breach is linked to a case of force majeure is defined by the jurisprudence of the Japanese courts.

It is also specified that the seller does not control web sites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability in respect of the information that are published there. Links to third party web sites are provided for informational and no warranty is provided for their content.


Section 14. Personal data

The seller collects on the SITE of personal data about its customers, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

Data collected by the seller are used in order to process orders placed on the SITE, manage the customer's account, analyze orders and, if the customer has selected this option, send him letters of canvassing, newsletters, promotional offers or information on any special sales, unless the CLIENT elects to receive such communications on the part of the seller.

The data from the CLIENT are kept confidentially by the vendor, for the purposes of the contract, its execution and in compliance with Japanese law.

CUSTOMERS can at any time unsubscribe by accessing their account or by clicking on the hyperlink provided down what each offer received by electronic mail.

The data can be communicated, in whole or part, to service providers of the vendor involved in the ordering process.

It is specified that the CLIENT must be able to prove his identity, either by scanning a proof of identity, either by sending a photocopy of his identity card to the seller.


Section 15. Claims

Any written claim of the CLIENT must be sent to the following address:



Section 16. Intellectual property

All Visual and sound of the website, including the underlying technology used, elements are protected by copyright law, law trademarks or patents.

These elements are the exclusive property of the seller. Anyone who edits a web site and wish to create a direct hyperlink to the SITE must seek permission from the seller in writing.

This authorization of the seller will be in no case granted permanently. This link must be removed at the request of the seller. The hypertext links to the SITE that use techniques such as framing (framing) or integration through hyperlinks (in-line linking) are strictly prohibited.


Article 17. Validity of the General Conditions

Any change in legislation or regulations in force, or any decision of a competent tribunal which would invalidate one or more clauses of these terms and conditions shall not affect the validity of these terms and conditions. Such a change or decision does allow any customers to ignore these terms.

All expressly untreated conditions herein shall be governed in accordance with the practice of the trade sector to individuals, for companies whose head office is located in Japan.


Section 18. Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Conditions are dated precisely and can be modified and updated by the seller at any time. The applicable General Conditions are those in force at the time of the command.

Changes to the General Conditions do not apply to products already purchased.


Section 19. Jurisdiction and applicable law

The present General Conditions as well as the relations between the CLIENT and the seller are governed by Japanese law.

In case of dispute, only the Japanese courts shall have jurisdiction.

However, prior to any use of referees judge or State, will be privileged negotiating in a spirit of loyalty and good faith to reach an amicable agreement upon the occurrence of any dispute relating to this contract, including bearing on its validity.

The party wishing to implement the negotiation process must inform the other party, indicating the elements of the conflict by email. (support@mykombini.com) 





Principle of withdrawal

The customer has no right of withdrawal and all sales are final.

However, the customer will be able to make a withdrawal request, at its discretion, in a case of force majeure, for new goods only. The vendor will be sole judge of the validity or not, the possibility to withdraw. Second-hand goods does not benefit from this analysis.

Terms of return

The customer shall, without undue delay and, in any case, at most within seven days after communication of our decision, return the product to the address that we will indicate him by email.

This deadline is deemed met if the CLIENT returns the property before the expiry of the period of seven days.


Return costs

The CLIENT will take in charge the direct costs for returning of the property.


State of the well returned

The product must be returned following the instructions of the seller and have including all accessories included.

Good nine must be returned in the same State as at the reception and not open. 


The products are packed in accordance with standards in force, in order to ensure maximum protection for products during delivery. CLIENTS must meet the same standards when they return products. In this respect the customer is asked to return the product in its original packaging and in very good condition, clean its remarketing.





Delivery area

The products can be delivered worldwide.

The products are shipped to the delivery address that the CLIENT will be indicated during the process of ordering through Paypal.


Shipping time

The deadlines for preparing a command then the invoice, before shipment of the products in stock are mentioned on the SITE. These time frames are exclusive of weekends or holidays.

An e-mail message will be automatically sent to the customer at the time of shipment of the products, provided that the e-mail address in the registration form is correct.


Deadlines & shipping costs

During the order process, the seller instructs the CLIENT on time and shipping options for the products purchased.

Shipping costs are calculated based on the shipping method. The amount of these costs will be due by the CLIENT in addition to the price of the products purchased.

Details of deadlines and shipping is detailed on the SITE.


Terms of delivery

The parcel will be delivered to the CLIENT against signature and upon presentation of proof of identity.

Absent, a notice will be left to the CLIENT, in order to go pick up his parcel in its post office.



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